Online Interview
Topic: Improving Work Style to Get Things Done and Benefit the People
Time:10:30 AM (Thu) February 13, 2014
Special Guests:Zhang Yanjia, Deputy Director General, the Office of the Leading Group for Mass Line Campaign of the GACC and Permanent Deputy Secretary, the Party Committee of the GACC
Online Interview Photos
Improving Work Style to Get Things Done and Benefit the People
[Zhang Yanjia]: We also organized inspection with highlights and random examination. At the end of last October, the Supervisory Bureau of Ministry of Supervision in GACC assigned an inspection team to randomly examine part of window units in those customs districts directly under GACC. Through questionnaire survey, on-site inspection, random inquiry, open and secret investigation as well as unexpected examination, the team got a panoramic view on the regulation efforts, to listen to the opinions and suggestions given by clients, and to urge inspected units to effectively carry out the intensive regulation on window service. 02/13/2014 11:00:46
[Wang Hua]: Since improvement of work style is a long-lasting and painstaking task, some online audiences can’t help worrying that such intensive regulation will turn out to be just “a gust of wind”. 02/13/2014 11:01:39
[Zhang Yanjia]: The issue related to work style is repeating and stubborn and thus needs regular and long-term attention. Custom’s endeavors to improve work style will certainly not come out as “a gust of wind”, but rather “gusts of wind”. In order to regulate the long-term mechanism of window service, GACC published the Administrative Measures for Building Spiritual Civilization in Customs System, with an aim to optimize the first answerer accountability system, service commitment system as well as the correction and accountability system for misconduct of law enforcers, and to offer zero-barrier services. 02/13/2014 11:02:22
[ZhangYanjia]: To clear channels for people’s complaints and defend their rights to know, to participate and to supervise, the Customs made great efforts to build the hotline—12360 into a brand. Moreover, since last September, a key standing for “suggestion or complaint” has been added to the vocal guidance of the hotline, with a purpose to encourage people to make their voice heard. 02/13/2014 11:03:06
[Zhang Yanjia]: Currently, the hotline has turned into 24-hour service with 86 percent of on-spot answer. The average calls received by Customs nationwide per month has increased from less than 15,000 to more than 70,000, and nearly 1 million people can have their demands satisfied every year. Ever since the mass line campaign was initiated, the hotline has helped gather about 1,138 pieces of suggestions concerning all walks of life and accept consultations from around 510,000 individuals. 02/13/2014 11:04:09
[Wang Hua]: By the way, in order to let more people know 12360 and make its functions and services more accessible, we specially ran an online interview last December on how to make customs clearance smoothly during New Year holidays-—12360 hotline for tips and solutions. Anyone interested in it can visit the portal website of China Customs. 02/13/2014 11:04:53
[Wang Hua]: Mr. Zhang, as you mentioned before, in order to facilitate clearance, improve work style and reinforce disciplines, the Customs conducted a special campaign about raising working efficiency of departments. Would you mind briefing us on that? 02/13/2014 11:05:26
[Zhang Yanjia]: Ok. The special campaign mainly covered three respects. 02/13/2014 11:06:12
[Zhang Yanjia]: The first was to streamline administration, promote decentralization and transform government functions. It was demanded to make sure that the seven items requiring administrative approval have been canceled or delegated to relevant departments. Meanwhile, the campaign was intended to further rationalize authorities of Customs’ departments, reinforce control on Customs’ right of discretion and finally put power into the cage of rules and regulations. 02/13/2014 11:06:54
[Zhang Yanjia]: The second was to concentrate on improving operation efficiency of departments. GACC laid down 22 measures to simplify documents, briefings and conferences. At last, documents issued by departments of GACC reduced on a year-on-year basis by 11 percent, conferences by 17 percent, and briefings even by 75 percent. 02/13/2014 11:07:43